Shipping & Delivery Policy
At Kannadiyar Herbals, we aim to ensure that all orders are shipped promptly and delivered safely to your doorstep. Please read our Shipping and Delivery Policy carefully to understand our procedures for both domestic and international orders.
Shipping for International Buyers
For international customers, all orders are shipped and delivered through registered international courier companies and/or International Speed Post services only. Orders are generally dispatched within 0–7 business days or as per the delivery date agreed upon at the time of order confirmation, subject to courier company or postal service timelines.
Kannadiyar Herbals is not responsible for any delivery delays caused by courier companies or postal authorities. Our responsibility is limited to handing over the consignment to the courier or postal service within 0–7 business days from the date of order and payment, or as agreed during order confirmation.
Shipping for Domestic Buyers
For customers within India, orders are shipped through reputed and registered domestic courier companies and/or India Post Speed Post services. Orders are typically shipped within 0–7 business days, depending on product availability and order volume.
Delivery of all orders will be made to the address provided by the buyer during checkout. Order confirmation and tracking details will be sent to your registered email address. Delivery timelines are subject to courier company norms and may vary based on your location.
For any assistance related to shipping, tracking, or delivery, please contact our support team at +91 74027 07272 or email us at support@kannadiyar.com.
Cancellation Policy
Kannadiyar Herbals values customer satisfaction and follows a fair and flexible cancellation policy. Please review the following terms for cancellations:
- Cancellations are accepted only if requested within 7 days of placing the order.
- Cancellation requests may not be accepted once the order has been processed, dispatched, or communicated to the vendor or courier partner.
- Orders for perishable items such as food, flowers, or herbal consumables cannot be canceled once shipped.
- Refunds or replacements may be considered if the delivered product is proven to be of poor quality or damaged.
Damaged or Defective Items
In case you receive a damaged or defective item, please notify our Customer Service Team within 7 days of receiving the product. The product will be inspected, and if found defective, a replacement or refund will be processed as per our policy.
Product Not as Expected
If you believe the product received is not as described on the website or does not meet your expectations, please contact our Customer Service Team within 7 days of delivery. Our team will evaluate your complaint and take an appropriate action, such as exchange, credit note, or refund, as deemed suitable.
Manufacturer Warranty
For products that come with a manufacturer’s warranty, we recommend contacting the respective manufacturer directly for warranty-related assistance. Kannadiyar Herbals will support you in connecting with the manufacturer if needed.
Refund Policy
Refunds, once approved by Kannadiyar Herbals, will be processed within 6–8 business days to the original payment method used during purchase. Refund timelines may vary depending on your bank’s processing schedule.
You will receive an email confirmation once your refund has been processed. If you have not received your refund within the expected timeframe, please contact your bank or payment provider for updates.
Contact Us
For any queries or support related to shipping, cancellations, or refunds, please contact us at:
Kannadiyar Herbals
📧 Email: support@kannadiyar.com
📞 Phone: +91 74027 07272
📍 Address: 198/262, East Masi Street, Simmakkal, Madurai Main, Madurai, Tamil Nadu 625001
We are dedicated to ensuring your satisfaction and a hassle-free shopping experience.